OUR SERVICES
Our services include supported living, domiciliary care, personal care and reablement services. We support older people, and adults with dementia, mental health, learning disabilities and physical disability support needs.
We take the time to fully understand our clients’ care and support needs, and we work with their families alongside health and social care professionals, to develop and deliver an individually personalised care package.
With over 35 years Supported Living experience and 10 years of regulated care experience, we take pride in delivering a high quality, safe and cost-effective service. We are regulated by the CQC, with an overall rating of Good, and a Good Rating for each of the CQC key lines of enquiries; Safety, Caring, Responsive, Effective and Well Led. We operate a comprehensive Quality Assurance and Customer Satisfaction program, to ensure we provide the very best service we can.
Our care workers are highly trained, skilled and experienced. We carefully match our care workers with the specific preferences of our clients, and thereby assure that our clients and their care workers are mutually compatible.
We are able to offer our services in the following settings:
- Your home
- Supported living housing
- Assisted living and extra care housing
- Residential care services
- Sheltered care accommodation
- Intermediate care establishments
Alternatively you can complete our short referral form or enquiry form, and one of our assessment managers will contact you by return.
Our trained care workers are able to assist our clients with:
- Oral hygiene
- Support with shaving
- Applying make-up, and hair care
- Dressing and getting ready for bed
- Applying lotions and creams as required
- Bathing and showering, including bed- baths
- Supporting with or preparing and administering medication
- Changing continence pads, along with cleaning intimate areas
- Assistance with toilet usage including using a commode or bed pan
- Support with moving position in bed, to stretch or prevent bed sores
- Foot care, especially if you are diabetic as you need to be extra vigilant with your feet
- Changing or maintaining a stoma or catheter bag, or other form of clinical intervention
Our dementia trained staff are able to care and support clients with dementia by providing a range of services including domiciliary care, personal care, and companionship services, including but not limited to:
- Helping with mobility
- Support with medication
- Assisting with daily household tasks
- Facilitating hobbies, activities and social interaction
- Assisting with maintaining a nutritional, balanced diet
- Personal care including dressing, bathing and toileting
Our trained care workers are able to assist our clients with:
- Assistance with mobility
- Personal hygiene and bathing
- Light housework and domestic tasks
- Assistance with prescribed medication
- Assistance with maintaining a balanced, nutritional diet
- Shopping and errands, including collecting prescriptions and pensions
Our trained care workers are able to support our clients with:
- Stimulate mental awareness
- Encourage hobbies and entertainment at home
- To generally offer companionship and conversation
- Assistance with maintaining a balanced, nutritional diet
- Offering outreach support to enable visits within the local community
- Assistance with going out into the community, for social interaction or for appointments
- Mental Health
- Physical Disabilities
- Learning Disabilities
- Positive Behaviour Support (PBS)
- History of alcohol/ substance abuse
- Proactive strategies are intended to make sure the client has got what they need and want on a day to day basis, managing situations we know will trigger behaviour, and also includes ways to teach our client appropriate communication and life skills. Our PBS trained staff will provide opportunities for new experiences, leading to quality of life improvements.
- Reactive strategies are designed to keep our clients and those around them safe from harm. They provide a way to react quickly in a situation where the client is distressed or anxious and more likely to display challenging behaviour.
- The behaviour support plan has been designed using the Kaplan and Wheeler Assault Cycle and uses a green, amber, red and blue traffic light system to identify the strategies our PBS trained staff use.
- Anxiety
- Bi-polar
- Psychosis
- Aperger’s
- Depression
- Eating Disorders
- Gender Dysphoria
- Personality Disorders
- Paranoid Schizophrenia
- Schizoaffective Disorder
- Obsessive Compulsive Disorder
- Post-Traumatic Stress Disorder
- Emotional Unstable Personality Disorder
- Substance and alcohol abuse induced psychosis
- Pica
- Asperger’s
- Hyper Activity
- Rett Syndrome
- Down’s Syndrome
- Rubella Syndrome
- Williams Syndrome
- Fragile X Syndrome
- Prader-Willi Snydrome
- Congenital Cerebral Palsy
- Attention Deficit Disorder
- Autism Spectrum Disorder
- Global Development Delay
- Moderate to Severe Learning Disabilities
ABOUT US
Our services include supported living, domiciliary care, personal care and reablement services. We support older people, and adults with dementia, mental health, learning disability and physical disability support needs.We also partner with Comfort Care Services (UK) Ltd to provide specialist Supported Living services for clients with Learning Disabilities, Mental Health, Physical Disabilities, Substance misuse and other complex needs.
As a company we are incredibly client-centric and we ‘go the extra mile’ to understand our clients care and support needs, to ensure our clients are delighted with the care and support our well trained and qualified care workers provide.
We operate across the South East of England, predominantly in Berkshire, Buckinghamshire, Surrey, Middlesex and South London.
We are regulated by the CQC, with an overall rating of Good, and a Good Rating for each of the CQC key lines of enquiries; Safety, Caring, Responsive, Effective and Well Led. We operate a comprehensive Quality Assurance and Customer Satisfaction program, to ensure we provide the very best service we can.
- Assist people to maintain confidence and a positive self-esteem
- Treat each other as an individual by offering a personalised service
- Enable people to maintain the maximum possible level of independence and choice control
- Ensure people feel able to complain without any fear of retribution
- Support people with the same respect you would want for yourself or a member of your family
- Respect people’s right to privacy
- Have a zero tolerance approach to all forms of abuse
- Act to alleviate people’s loneliness and isolation
- Engage with family members and carers as care partners
- Listen and support people to express their needs and wants
Two key factors in helping our clients to achieve the very best care and support for their individual needs are:
Outcome Based Care
Outcome based care is about enabling you to maximise your independence and quality of life.
This means our care workers will assist you in accomplishing the tasks that you can do for yourself and complete the tasks that you cannot do for yourself, all in accordance with your personalised care plan.
Person Centred Planning
We understand that one size does not fit all. We therefore take the time to understand your specific care and support needs and adopt a holistic approach to develop a personalised care plan that reflects your requirements, preferences and circumstances.
Our experience shows that by supporting you in accordance with a personalised care plan, your level of satisfaction is substantially improved.
OUR VALUES
Everything we do and every service we deliver is underpinned by our company values. Each of our staff members are selected based on their personal values aligning with that of the company, and are trained and regularly assessed to ensure they adhere to our values.
Our company values reflect management’s commitment to our clients and to our staff, and our staff’s commitment to our clients:
People First
Genuine Care
Highest Standards
Honesty
Accountable
OUR CULTURE
Our company culture echoes how our staff engage with each other and how we as a business support our clients.
Our culture statements set out our staff’s commitments to each other, and naturally affects the way we support our clients:
Outcome Focused
Collaborative
Quality Driven
Energized
Innovative
CLIENT TESTIMONIALS
OUR LOCATIONS
WHO WE WORK WITH



















