About Us
ABOUT US
Our services include supported living, domiciliary care, personal care and reablement services. We support older people, and adults with dementia, mental health, learning disability and physical disability support needs.We also partner with Comfort Care Services (UK) Ltd to provide specialist Supported Living services for clients with Learning Disabilities, Mental Health, Physical Disabilities, Substance misuse and other complex needs.
As a company we are incredibly client-centric and we ‘go the extra mile’ to understand our clients care and support needs, to ensure our clients are delighted with the care and support our well trained and qualified care workers provide.
We operate across the South East of England, predominantly in Berkshire, Buckinghamshire, Surrey, Middlesex and South London.
We are regulated by the CQC, with an overall rating of Good, and a Good Rating for each of the CQC key lines of enquiries; Safety, Caring, Responsive, Effective and Well Led. We operate a comprehensive Quality Assurance and Customer Satisfaction program, to ensure we provide the very best service we can.
- Assist people to maintain confidence and a positive self-esteem
- Treat each other as an individual by offering a personalised service
- Enable people to maintain the maximum possible level of independence and choice control
- Ensure people feel able to complain without any fear of retribution
- Support people with the same respect you would want for yourself or a member of your family
- Respect people’s right to privacy
- Have a zero tolerance approach to all forms of abuse
- Act to alleviate people’s loneliness and isolation
- Engage with family members and carers as care partners
- Listen and support people to express their needs and wants